Privacy policy

Kallos Acupuncture is committed to protecting your personal data in accordance with UK GDPR. This policy explains what we collect, why, and how long we keep it.

What we collect

Contact details (name, telephone, email)
Health and medical information provided through consultation forms or treatment notes. This is Special Category Data under UK GDPR and is processed only with your explicit consent.
Booking and enquiry information

Why we need it

To provide safe and effective treatments
To manage bookings and client records
To meet our legal and professional obligations

How long we keep it

Health records: minimum 7 years after your last treatment (or until age 25 if you were a minor)

Financial records: 6 years, as required by UK law
Marketing data: until you withdraw consent

Records are securely destroyed after these periods.

Marketing communication

From time to time, we may contact you with news, offers, or updates from Kallos Acupuncture. You can opt out at any time by contacting us directly. We will never share your contact details with third parties.

Data storage and security

All data is processed in the UK or by trusted third-party providers (including our booking platform and cloud storage) who comply with UK GDPR. We use secure systems, password protection, and two-factor authentication where available. Payment card details are never stored; payments are handled by secure third-party processors.

Third-party links

Our website may contain links to external sites. We are not responsible for their privacy practices.

Cookies

We use cookies to improve site functionality and gather anonymous browsing data. Cookies do not identify you personally. You may disable cookies in your browser settings. For more information, visit AboutCookies.org.

Your rights

Under UK data protection law, you have the right to access, correct, or delete your data, and to withdraw consent. You may also raise a complaint with the Information Commissioner’s Office (ICO). To exercise any of these rights, please contact us directly.

This policy may be updated periodically. We encourage you to review it from time to time.